FAQ: How do I reset usernames and passwords?

If you forget your User Name or Password for accessing the POS and Manager, you will need to contact someone at your company that has Administrator user rights to change or reset these.

If you have Administrator user rights:

1. In the Manager system: Go to Manage > Users/Clerks
2. Click on the user you want to edit
3. Password fields are masked, so you cannot look up a password...You can only change it to a new one (if current one is forgotten).
4. After you edit the User Name and/or Password field, make sure to click the Update button at the bottom of the page, to save your changes.