Dejavoo Terminal: Basic User Guide & Tips – companyBE

Below are installation steps and troubleshooting tips for your Dejavoo terminal. To contact the Dejavoo support desk, call 1-877-358-6797 and select opt. 2.

Terminal Use:

Power on device and confirm date/time. Then let it connect to wi-fi, run batch report, download updates, etc. When it gets to POS Online screen, you’re good to go!
If it can’t connect to wi-fi, or you need to access the main menu, press OK button. Manager pass is 1234 (by default). Go to: Utility (you’ll be prompted for password again), Communications, Local Parms., Wi-Fi…From there should be able to scan for your wi-fi network, enter wi-fi password info, connect. If that doesn’t do it, call Dejavoo or refer to their setup guide ( http://www.dejavoosystems.com/assets/Documents/Setting-Up-WiFi-DejavooZLine2.pdf ).
To power off the terminal, press OK button, enter password, choose power off (last item in menu).

In the POS:

On the checkout payment screen, you will notice that there are some new payment buttons.

For normal card transactions, choose Vantiv Credit, then hit the initialize terminal button, when you have the customers card in hand. Swipe or insert chip card, confirm amount. If it’s approved, the terminal will prompt for customer signature on the touch screen, or for them to enter their PIN on the PIN Pad. Make sure they hit OK, after signing. This should prompt the POS completed sale screen, where you can print receipts, leave comments, etc.
For credit cards that need to be keyed in, choose Vantiv Keyed. This will load the Vantiv Iframe in the POS, where you can enter the card info and process the payment.
After first receipt prints, terminal prompts you to hit any key…Just hit the red X button, if you can’t to cancel the customer receipt, then you can print them one from the POS screen.
Gift Cards being redeemed must be run through the terminal, at this time. Activating cards has terminal or manual entry options. Try to use the terminal whenever possible.
Returns: Credit card returns are NOT run on the terminal. Just use the Return tool in the POS, and it will reference the original transactions and issue returns to credit cards, cash, store credit, etc.

Error handling:

The POS is set to timeout 100 seconds after the terminal is initiated (if no response comes back from the terminal). If you see the POS display the error page that says, “It seems there was a problem completing this transaction…” please follow these steps below. **Keep in mind: If the 'Check Order Status' does not complete the order and you know that it went through on the terminal, we now have code running behind the scenes that should find and complete the order within a few minutes of the error**

Finish the transaction on the Dejavoo terminal, or follow any prompts on the terminal for cancelled/aborted transactions, so that the terminal returns to the POS Online screen.
Click the ‘Check Order Status’ button on the POS page (**IMPORTANT** You need to make sure the terminal is back to the ‘POS Online’ screen before you run the ‘Check Order Status’). If the transaction was completed on the terminal, the system should find it and complete the order (and you’re done!). If the status check does not find a transaction, the POS page will display a new message (proceed to step 3).
Click the ‘Return to Checkout Screen’ and you should be able to initialize the terminal, to try again.

Other Tips:

The device has a battery (just like your cell phone), so you can roam free with the device in the store. It lasts pretty long, but make sure you keep it charged, so it doesn’t die at an inopportune time!
There is no direct communication between the terminal and the computer/iPad/phone that you are ringing a sale on. The POS sends the request to your terminal over the internet, and prompts the device to swipe/chip if it’s on and connected to any wi-fi network.
If you experience another issue during a transaction, where it just kicks you back to the payment page. Try clicking the 'Edit Cart' button to go to the cart view page, then proceed checkout, then try again...This will create a new orderID for the terminal communication.
If you think a customer was charged, but you're not sure and the check status did not complete it: Please have your manager/owner check for Incomplete orders in the Manager (under Manage > orders) and have them call World Pay to confirm if the order was charged.